IT Staff Assistant

Penn State University

Campus/Location:
Penn State Brandywine
Date Announced:
01/19/2018
Date Closing:
open until filled
Job Number:
76518
Work Unit:
Vice President For Commonwealth Campuses - Penn State Brandywine
Department:
Full/Part Time:
Part–Time

Description

Penn State Brandywine seeks to hire a part-time IT Staff Assistant. A support position for the ITS department, the IT Staff Assistant is our primary responder to service requests through email, phone, and service desk platforms. Responsibilities also include coordinating and providing guidance to student workers, resolving purchasing card transactions from the IT office, assisting IT staff with office work, providing tier 1 support for routine service calls, and editing/drafting support articles for our knowledge base with new information as needed. Professional Skills: Willing and able to adapt to the ever changing challenges and demands on the department. Excellent teamwork and team building skills are critical. Strong writing skills to document solutions and provide users timely, accurate information. Approachable and composed under fire. Understands and relates to users point of view. Self-knowledge: Knows his or her own personal strengths, weaknesses, opportunities, and limits. Seeks feedback and gains insight from successes and mistakes.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088