Computer Lab Support Technician
Penn State University
- University Park Campus
- Date Announced:
- Date Closing:
- open until filled
- Job Number:
- Work Unit:
- General and Academic Officers - Information Technology
- Full/Part Time:
Respond to requests for assistance regarding the operation of campus computers designated for student use. Identify, troubleshoot, and resolve operational issues such as hardware failure, peripheral equipment failure, unresponsive computers, error messages, network disconnection, etc. Use standard diagnostic procedures to identify specific component failures. Set up or replace hardware such as hard drives, monitors, keyboards, physical connections, etc. for new or existing computers. Set-up new and existing computers, printers, etc. with predetermined software. Monitor printers and respond to user print errors. Perform routine maintenance such as replace toner, clear paper jams and check physical connections. Identify and resolve hardware issues such fuser and roller malfunctions. Set up printers and scanners as needed. Receive telephone calls from classrooms and computer labs; assist with routine issues. Transfer unresolved issues to the appropriate support individuals such as Classroom Technicians, OPP, Computer Lab Support Technicians, Media and Technology Support Services, etc. if necessary. Install and repair security devices to prevent theft and/or damage to equipment. Report device failures, theft, and damage to supervisor and/or University Police Services, as appropriate. Inventory and label equipment at assigned locations. Maintain inventory records. Maintain equipment in a clean and orderly fashion. Prepare desktop systems, printers, monitors, etc. for recycling and salvage, to include but not limited to removal of data from computer hard drives. Log all equipment designated for recycling and salvage. Report facility and building issues to supervisor. Operate university vehicles as required. Lock and unlock labs as needed. Log actions when applicable to ensure complete and accurate documentation. This position is part-time (20 hours/week) Monday-Friday from 5:00 p.m. - 9:00 p.m. and requires that you operate a motor vehicle as a part of your job duties. A valid driver`s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
These salary bands have been established to provide salary guidelines for staff positions.