Part-Time Student Service Desk Support

Penn State Fayette
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Vice President for Commonwealth Campuses - Penn State Fayette
Information Technology


Part-time student position whose responsibilities will grow to include assisting with all aspects of user support for the ITS Service Desk. Duties include: directly supporting end users; supporting a large user base through e-mail, telephone, and on-site support for a variety of supported IT services; hands-on IT analyzing/diagnosing; creating detailed trouble tickets; updating information in the support database; working directly with ITS Service Desk colleagues in a shared work space, and assisting with supported IT services. Service Desk Activities include answering and assisting faculty/staff/students at the service desk. Offer phone support as needed and take messages. Take and provide photo ID’s for faculty/staff/students. Reset passwords as needed. Install software on systems as directed by IT staff. Installing printer toner cartridges; load paper in lab printers daily. Keep printer areas neat and free of debris. Keep help desk counters uncluttered. Keep student workstation area clean and uncluttered. Keep a log of all help desk activities. Experience providing end user technical support, excellent interpersonal and problem solving skills, and strong attention to details are preferred. Experience using/supporting Microsoft Software and other ITS services (LionPATH, Canvas, Webmail, etc.) is a plus. The available work hours for this job are from 8:00 a.m. to 8:00 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. Friday.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088