Information Technology Support Specialist 3

Penn State University

University Park Campus
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – H – Exempt
Work Unit:
General and Academic Officers - Finance and Business
Finance and Business IT
Full/Part Time:


Finance and Business IT is looking for an Information Technology Support Specialist who will work as a member of a progressive, customer-oriented team focused on supporting the daily needs of a diverse information technology customer base. Duties include, but are not limited to, the packaging and ensuring proper operation of numerous software applications; configuration and administration of related hardware; help desk activities; customer support and training; and development and administration of specialized documentation. The successful candidate will participate in diagnosing/analyzing information technology incidents and service requests developing solutions that may include the review, evaluation, and recommendation of new hardware and software products. We are looking for a committed support professional who can demonstrate solid IT support skills, excellent interpersonal communication and relationship-building skills, flexibility and a strong work ethic. Successful candidates will demonstrate the ability to thrive in a culture of change and a desire to innovate while properly prioritizing multiple projects simultaneously. This is a standing, full-time 40-hour a week position. Competencies critical to success include: strong verbal and written communication; basic understanding and demonstrated knowledge of Microsoft Active Directory, Symantec Endpoint Protection, and data backup and recovery; knowledge of Windows 8 and 10, Mac OS X and Office 2013. Specialized competencies preferred are: experience with the efficient configuration and rollout of large bulk purchases of workstations (200+); Microsoft’s SCCM; WSUS, Symantec Endpoint Protection; point of sale, attendance, and inventory applications; job tracking software; knowledgeable of Payment Card Industry Data Security Specifications (PCI-DSS), University policies governing Personally Identifiable Information (PII). Ability to participate in a rotating on-call shift roughly four to five times a year is required. Knowledge of ITIL concepts, specifically Incident Management and Request Fulfillment, is beneficial but not required. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088