Information Resources and Services Support Specialist 3

Campus/Location:
Penn State Shenango
Date Announced:
01/03/2018
Date Closing:
open until filled
Job Number:
76152
Level/Salary Band:
03 – F – Non-exempt
Work Unit:
General and Academic Officers - University Libraries and Scholarly Communications
Department:
Full/Part Time:
Full–Time

Description

Penn State University Libraries at the Shenango Campus is accepting applications for an Information Resources and Services Support Specialist 3 to join their staff. The individual in this position is a front line contact for library services, and will contribute to daily operations of the library--including acquisition, processing, maintenance, and lending of library materials--and will assist with reference services. This position serves as the primary contact for processing and maintaining course reserve and serials materials, report and follow-up on repairs and work requests sent to Physical Plant; and ordering office supplies and equipment. Additionally, this individual serves as the information technology liaison, which includes analyzing/diagnosing computer and equipment problems, reporting issues to the IT department and tracking to resolution, assisting with lifecycle upgrades, and maintaining equipment inventories. As part of a team, all staff in the library are cross-trained to complete duties in other areas as needed. Accuracy and reliability are critical to ensuring delivery of high-quality services. This position is expected to work collaboratively with University Libraries and Penn State Shenango departments, and may represent University Libraries and Penn State Shenango by serving on committees. Public service experience and confidence working with web-based tools and Microsoft Office programs preferred. Typical work schedule is Monday through Friday with responsibility for working until library closing, usually 6:00 p.m. Days/hours are subject to change according to departmental needs (e.g. library hours, over intersession, breaks, and holiday periods). The successful candidate must be committed to excellent customer service, possess superior communication skills, excellent judgment and organizational skills and have the ability to work independently. Candidates must possess a commitment to working with individuals from a variety of backgrounds and cultures, have a strong commitment to diversity, equity, respect and inclusion, and be supportive of a collaborative work environment. The University Libraries values diversity of thought, perspective, experience and people, and is actively committed to a culture of inclusion and respect. We encourage candidates to apply who thrive in a welcoming multicultural environment. More information on Penn State’s commitment to Diversity, Equity and Inclusive Excellence, can be found by visiting http://equity.psu.edu/psu-diversity-statement. For additional information about the Libraries’ diversity efforts, please visit https://libraries.psu.edu/about/diversity. Typically requires an Associate's degree or higher plus one year of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088