Business Process Analyst 2 (Career Management System Specialist)

Penn State University

University Park Campus
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
02 – I – Non-exempt
Work Unit:
Student Affairs
Career Services
Full/Part Time:


The Business Process Analyst provides support to all career units in their use of the selected University-wide career management system; analyzes each unit’s career management processes; offers viable recommendations to build consensus with the governing committee; and implements final solutions; develops both virtual and in-person training/user materials for stakeholders to utilize on an as-needed basis; and serves as the point of contact with the vendor and the appropriate IT staff members for assistance. Production support and maintenance duties will compromise approximately 50% of the job duties to support all career units across Penn State using the career management system to serve students, alumni, and employers. This support includes but is not limited to: analyze, assess, and maintain in-depth knowledge of the business processes within each career units and provide recommendations; lead the implementation process; assist the staff members in developing governance policies; train staff on features of the system; assess new features and present them to stakeholders; investigate the feasibility of feature requests from the staff with the vendor and report back; coordinate regular and as-needed meetings with individual and groups of stakeholders to promote and maintain open communications; document business requirements and create detailed functional system specifications; develop training materials in conjunction with each unit; execute functional test plans and document test results; design queries and work with career units on business processes associated with the system; assist in the rapid and thorough resolution of issues and track issues submitted by stakeholders; provide written and oral status updates the governing committee. Selection of a candidate for this position will be dependent upon the successful candidate's competencies, education, and experience. In-depth knowledge of Symplicity software or related career management systems is preferred; experience working in student administrative services in higher education; strong and effective customer service and presentation skills; excellent organizational and time management skills; strong conceptual, analytical, and problem solving skills along with good attention to detail; proficiency with MS Office; ability to communicate technology concepts to both technical and non-technical audiences; ability to recognize data anomalies and problems and identify corrective actions; ability to train, and mentor peers. Please submit a resume and specify interest in cover letter. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088