Business Process Analyst 2 (Career Management System Specialist)

University Park Campus
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
02 – I – Non-exempt
Work Unit:
Student Affairs
Career Services
Full/Part Time:


The Business Process Analyst provides support to all career units in their use of the selected University-wide career management system; analyzes each unit’s career management processes; offers viable recommendations to build consensus with the governing committee; and implements final solutions; develops both virtual and in-person training/user materials for stakeholders to utilize on an as-needed basis; and serves as the point of contact with the vendor and the appropriate IT staff members for assistance. Production support and maintenance duties will compromise approximately 50% of the job duties to support all career units across Penn State using the career management system to serve students, alumni, and employers. This support includes but is not limited to: analyze, assess, and maintain in-depth knowledge of the business processes within each career units and provide recommendations; lead the implementation process; assist the staff members in developing governance policies; train staff on features of the system; assess new features and present them to stakeholders; investigate the feasibility of feature requests from the staff with the vendor and report back; coordinate regular and as-needed meetings with individual and groups of stakeholders to promote and maintain open communications; document business requirements and create detailed functional system specifications; develop training materials in conjunction with each unit; execute functional test plans and document test results; design queries and work with career units on business processes associated with the system; assist in the rapid and thorough resolution of issues and track issues submitted by stakeholders; provide written and oral status updates the governing committee. Selection of a candidate for this position will be dependent upon the successful candidate's competencies, education, and experience. In-depth knowledge of Symplicity software or related career management systems is preferred; experience working in student administrative services in higher education; strong and effective customer service and presentation skills; excellent organizational and time management skills; strong conceptual, analytical, and problem solving skills along with good attention to detail; proficiency with MS Office; ability to communicate technology concepts to both technical and non-technical audiences; ability to recognize data anomalies and problems and identify corrective actions; ability to train, and mentor peers. Please submit a resume and specify interest in cover letter. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088