Information Technology Support Specialist 3

Penn State University

Campus/Location:
University Park Campus
Date Announced:
11/28/2017
Date Closing:
open until filled
Job Number:
75823
Level/Salary Band:
03 – H – Exempt
Work Unit:
Penn State IT - Teaching and Learning with Technology
Department:
EIT/TLT
Full/Part Time:
Full–Time

Description

Operations (Ops), a unit of Teaching and Learning with Technology (TLT) within Penn State Enterprise Information Technology (EIT), is seeking a highly motivated, technology-oriented yet customer-friendly individual to fill an Information Support Specialist position to provide technical expertise to support faculty and staff projects, staff equipment and office infrastructure, and TLT events. Responsibilities assigned to this position are very dynamic and include providing first and second-level desktop support for Windows and Mac OS based systems; imaging and diagnosing workstation issues; responding to TLT staff project and service requests; consulting with staff and participating on investigation teams; researching, testing, and implementing solutions to accommodate faculty and staff project needs that require specialized equipment design and setup, unique software installation, network security and access design, and interface programming; supporting unique learning spaces, faculty conferences/seminars, and technology demonstration sessions; collaborating with units across the University; and providing documentation of processes and procedures. This position direct part-time support staff. This position requires experience ensuring proper operation and supporting a diverse range of technologies: MacOS and Windows desktop/laptop computers and devices (e.g., iPads, mifi, VoIP phones) and client management and deployment systems (e.g., IBM BigFix, Casper, ServiceNow, Active Directory). This position will also support staff using specialized assistive technology and software (e.g., JAWS, braille readers and printers); desktop videoconferencing tools (e.g., Zoom, Beam telepresence); software productivity tools (e.g., Adobe Creative Cloud, Office, SPSS, Box, Yammer); and email and calendaring solutions (Apple mail, UCS and Outlook). This position also requires a strong commitment to customer service and ability to work in teams and with users having diverse computer experience; solid critical thinking and problem-analysis expertise; excellent verbal and written communication skills; and exceptional time management. The ability to independently learn new things quickly and adapt to changing technologies/priorities are highly desirable. Knowledge of Penn State IT organizational units and security policies is a plus. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088