Housing And Ancillary Services Manager 1 (Assistant Manager, Commons Desk Operations)

Penn State University

University Park Campus
Date Announced:
Date Closing:
Job Number:
Level/Salary Band:
01 – I – Exempt
Work Unit:
Housing (H&FS)
Ancillary Services - Housing
Full/Part Time:


Ancillary Services, a division of Housing and Food Services, is seeking candidates for the position of Assistant Manager, Commons Desk Operations. Work with the five commons desk operations during shift, providing support and guidance to full-time and student employees. Ensure all employees are performing customer service responsibilities for residential students, conference and camps participants, and visitors, which may include a variety of duties, such as: process USPS mail and packages; mail forwarding; issue and track residence hall room keys per guidelines and maintain key inventory; submit work orders for core changes; issue temporary ID cards; process payment for various transactions using register system and maintain cash drawer; sign-out loaner keys, recreational equipment, cleaning supplies, etc. Coordinate Lost and Found items per University policy. Communicate policies and procedures to customers and employees. Operate various equipment and computer systems. Identify employee scheduling conflicts and relocate employees between operations. Conduct rounds of commons desk operations. Resolve issues. Ensure compliance with accounting procedures and proper handling of all cash transactions/credit card processing. Responsible for room key inventory. Work hours Wednesday - Sunday 3:00pm - midnight (Monday-Tuesday days off), with some variation of schedule as needed. Typically requires a Bachelor's degree or higher in a hospitality or business related discipline or higher plus one year of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088