Information Resources and Services Support Specialist 3

Penn State University

Penn State Wilkes-Barre
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – F – Non-exempt
Work Unit:
University Libraries
Commonwealth Campus Libraries, Wilkes-Barre
Full/Part Time:


Penn State University Libraries at the Wilkes-Barre campus is accepting applications for an Information Resources and Services Support Specialist 3 to join their staff. The individual in this position is a front line contact for library services, and will contribute to daily operations of the library--including acquisition, processing, maintenance, and lending of library materials--and will assist with reference services. The position also requires the ability to do basic troubleshooting for printers and computers. Additionally, this individual will assist with collection maintenance. As part of a team, all staff in the library are cross-trained to complete duties in other areas as needed. Accuracy and reliability are critical to ensuring delivery of high-quality services. This position is expected to work collaboratively with University Libraries and Penn State Wilkes-Barre departments, and may represent University Libraries and Penn State Wilkes-Barre by serving on committees. Public service experience and confidence working with web-based tools and Microsoft Office programs preferred. Display and or craft skills are a bonus. Typical work schedule is Monday through Friday with an occasional weekend or evening shift when required. Days/hours are subject to change according to departmental needs (e.g. library hours, over intersession, breaks, and holiday periods). The successful candidate must be committed to excellent customer service, possess superior communication skills, excellent judgment and organizational skills and have the ability to work independently. Candidates must possess a commitment to working with individuals from a variety of backgrounds and cultures, have a strong commitment to diversity, equity, respect and inclusion, and be supportive of a collaborative work environment. The University Libraries values diversity of thought, perspective, experience and people, and is actively committed to a culture of inclusion and respect. We encourage candidates to apply who thrive in a welcoming multicultural environment. More information on Penn State’s commitment to Diversity, Equity and Inclusive Excellence, can be found by visiting For additional information about the Libraries’ diversity efforts, please visit Typically requires an Associate's degree or higher plus one year of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088