Information Technology Consultant
Penn State University
Finance and Business IT is looking for an Information Technology Consultant who will serve as a team lead and member of a progressive, customer-oriented team focused on supporting the daily needs of a diverse information technology customer base. We are looking for a customer-focused individual who can demonstrate excellent interpersonal communications and relationship-building skills, a desire to find IT solutions to position our partner units to succeed. Duties include, but are not limited to, serving as a liaison between specialized staff and user groups to identify areas where IT can improve and provide solutions and resolve customer needs and concerns; evaluate and assist in the selection of new technologies, work with the Assistant Director for Service Desk to identify KPI’s and CSF’s and methods to measure and track; daily review status of all open items in ServiceNow and ensure items are moving towards resolution/fulfillment; assist with day to day support of all hardware and software needs of our various business verticals; helpdesk activities; customer support and training; and development and administration of specialized documentation. The successful candidate will participate in diagnosing/analyzing information technology incidents and service requests developing solutions that may include the review, evaluation, and recommendation of new hardware and software products. Successful candidates will demonstrate the ability to thrive in a culture of change and a desire to innovate while properly prioritizing multiple projects simultaneously. This job will be filled as a level 2, or level 3, depending upon the successful candidate's competencies, education, and experience. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience for a level 2. Additional experience and/or education and competencies are required for higher level jobs. Competencies critical to success include: excellent verbal and written communication; detail-oriented and able to remain calm and focused; excellent organizational skills; strong knowledge of current IT platforms and Enterprise IT environments; basic understanding and demonstrated knowledge of Microsoft Active Directory, Symantec Endpoint Protection, and data backup and recovery; knowledge of Windows 8 and 10, Mac OS X and Office 2013. Specialized competencies preferred are: experience with the efficient configuration and rollout of large bulk purchases of workstations (200+); Microsoft’s SCCM; WSUS, Symantec Endpoint Protection; point of sale, attendance, and inventory applications; job tracking software; knowledgeable of Payment Card Industry Data Security Specifications (PCI-DSS), University policies governing Personally Identifiable Information (PII). Ability to participate in a rotating on-call shift roughly four to five times a year is required. Knowledge of ITIL concepts, specifically Incident Management and Request Fulfillment, is beneficial but not required. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.
These salary bands have been established to provide salary guidelines for staff positions.