Homework Hotline Supervisor

Penn State University

Penn State New Kensington
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Penn State New Kensington
Full/Part Time:


The Homework Hotline Supervisors will supervise the operation of the Homework Hotline and of the Math Tutors/Coaches who provide academic support to local high school math students and Penn State New Kensington students. Weekly commitment would typically range from 3-10 hours. The Homework Hotline Supervisors will provide support through the 2017-18 academic year with possible continuation based on supervisory effectiveness and on funding availability. Several Homework Hotline Supervisors will share the responsibilities to fully staff the Homework Hotline with each Supervisor typically working 1 - 3 days each week. Requirements: Must demonstrate an ability to quickly establish rapport and communicate well with student tutors/math coaches. Must demonstrate an ability to solve problems, to effectively communicate and to adhere to established policies. Must hold a minimum of a Bachelor’s degree (mathematics or a closely related field strongly preferred, but not required). Experience in supervision strongly preferred. Homework Hotline Supervisor Duties (approximately 3-10 hours/week): The Homework Hotline operates Sunday-Thursday from 6:00 p.m. – 9:00 p.m. The supervisor will be expected to work 1 - 3 evenings per week. Duties will provide an excellent opportunity to enhance technical, leadership, problem-solving, communication, and interpersonal skills and to become a vital part of a new community outreach program based on Rose-Hulman Institute of Technology’s well-respected Homework Hotline. Responsibilities include the following: Oversee nightly operations of the Homework Hotline call center. Support and assist math coaches with difficult calls. On-site monitoring of all tutoring exchanges to ensure appropriate conduct of math coaches. Troubleshoot problems (technical, academic, personnel, etc.) Complete nightly reports. General responsibilities include: Conduct surveys. Assist with new tutor training. Complete observations and evaluations of math coaches. Attend meetings with Homework Hotline staff, supervisor partner and others as needed. Assist with endorsement of program within the community. Monitor math tutor/coaches’ schedules, attendance and workload. Other duties as assigned. Direct inquiries to Colleen Smith, Outreach Coordinator. Review will begin immediately, and the search will continue until suitable candidates are found. When applying online, please include resume listing three references and a cover letter outlining qualifications and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088