Records Specialist 2

Penn State University

University Park Campus
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
02 – D – Non-exempt
Work Unit:
Office of the President
Undergraduate Education - Registrar's Office
Full/Part Time:


The Office of the University Registrar is seeking a self-motivated individual to join our team as a Records Specialist 2. Responsibility will include processing student requests for transcripts and academic verifications, including providing customer support on the phone and through email. Provide enrollment verifications to the National Student Clearinghouse for current and former employees. Additional responsibilities include opening, sorting and processing in-coming mail; Researching and releasing transcript requests for fulfillment; preparing out-going mail for U.S. Postal Service and FedEx; setting up and maintaining files and related records and requests. Providing policy and procedure information to customers; preparing and processing various forms and requests, including student and embassy requests; communicating with various departments, campuses, alumni, other institutions, vendors, and government agencies to answer questions or resolve problems; providing backup support to other departments and staff; strong attention to detail and communication skills are required. Requires additional specialized training beyond high school level or equivalent knowledge plus one year related work experience. Working knowledge of office computer systems and electronic mail as well as desktop software such as Excel and Word, are required. Typically requires a High School diploma or higher plus two years of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088