Evening/Weekend Telephone Supervisor

Penn State University

Campus/Location:
University Park Campus
Date Announced:
07/28/2017
Date Closing:
open until filled
Job Number:
73152
Work Unit:
Vice President for Research
Department:
Survey Research Center
Full/Part Time:
Part–Time

Description

The Survey Research Center (SRC) at The Pennsylvania State University is looking for self-motivated, reliable part-time supervisors for evening shifts in our Academic Call Center. Primary responsibilities include supervising and directing the work-flow of approximately 10 to 20 telephone interviewers in accordance with academic research protocol, quality assurance monitoring of interviews and interviewer performance, new interviewer and project training, answering and directing incoming calls and acting as a resource for interviewers. Applicants should enjoy working with diverse populations and possess strong interpersonal and motivational skills, and a friendly and professional demeanor. This position requires teamwork, excellent time management and communications skills, and proficiency with Microsoft Office. Bilingual speaking skills (English and Spanish) and/or previous call center experience would be a bonus. Applicants must be available evenings and weekends. This position will begin immediately and offers a competitive hourly wage. To apply, please submit a cover letter and resume. In the cover letter describe your relevant experience and skills.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088