Student Service Desk Operators

Penn State University

Campus/Location:

Penn State Harrisburg

Date Announced:

01/25/2017

Date Closing:

open until filled

Job Number:

68794

Work Unit:

Penn State Harrisburg

Department:

Information Technology Services

Full/Part Time:

Part–Time

Description

Information Technology Services (ITS) of Penn State Harrisburg is seeking Service Desk Operators to work at the Student IT Service Desk. Duties: Ensure that computer labs are opened/closed as per the schedule as well as ensuring the equipment is fully functional; add paper and change toner in the ITS maintained labs; troubleshoot personal devices (mac, windows, iOS, Android) including the configuration for the PSU wireless network; perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment; performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit; providing exceptional Customer Service; maintain shift logs and documentation as well as other duties that may arise. Qualifications: Must be a current Penn State Harrisburg student. Previous experience with troubleshooting computers is necessary. Previous experience with troubleshooting audio/visual equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills. Submit application materials that describe preparation for and interest in this position online. Application review begins immediately and continues until a suitable candidate is found.