Student Service Desk Operators
Penn State University
- Campus/Location:
- Penn State Harrisburg
- Date Announced:
- 01/25/2017
- Date Closing:
- open until filled
- Job Number:
- 68794
- Work Unit:
- Penn State Harrisburg
- Department:
- Information Technology Services
- Full/Part Time:
- Part–Time
Description
Information Technology Services (ITS) of Penn State Harrisburg is seeking Service Desk Operators to work at the Student IT Service Desk. Duties: Ensure that computer labs are opened/closed as per the schedule as well as ensuring the equipment is fully functional; add paper and change toner in the ITS maintained labs; troubleshoot personal devices (mac, windows, iOS, Android) including the configuration for the PSU wireless network; perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment; performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit; providing exceptional Customer Service; maintain shift logs and documentation as well as other duties that may arise. Qualifications: Must be a current Penn State Harrisburg student. Previous experience with troubleshooting computers is necessary. Previous experience with troubleshooting audio/visual equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills. Submit application materials that describe preparation for and interest in this position online. Application review begins immediately and continues until a suitable candidate is found.
These salary bands have been established to provide salary guidelines for staff positions.
Salary Band | Minimum | Midpoint | Maximum |
---|---|---|---|
A | $16,584 | $24,456 | $32,328 |
B | $18,240 | $26,904 | $35,556 |
C | $19,728 | $29,592 | $39,456 |
D | $21,708 | $32,568 | $43,416 |
E | $24,312 | $36,468 | $48,612 |
F | $27,228 | $40,848 | $54,456 |
G | $30,012 | $45,744 | $61,500 |
H | $34,188 | $52,140 | $70,080 |
I | $38,988 | $59,424 | $79,908 |
J | $43,716 | $67,740 | $91,812 |
K | $50,712 | $78,600 | $106,488 |
L | $58,836 | $91,176 | $123,528 |
M | $68,232 | $105,756 | $143,292 |
N | $80,508 | $124,788 | $169,068 |
O | $93,492 | $147,252 | $201,024 |
P | $110,340 | $173,760 | $237,192 |
Q | $126,396 | $199,056 | $271,728 |
R | $151,668 | $238,872 | $326,088 |