Student Service Desk Operators

Penn State Harrisburg
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Penn State Harrisburg
Information Technology Services
Full/Part Time:


Information Technology Services (ITS) of Penn State Harrisburg is seeking Service Desk Operators to work at the Student IT Service Desk. Duties: Ensure that computer labs are opened/closed as per the schedule as well as ensuring the equipment is fully functional; add paper and change toner in the ITS maintained labs; troubleshoot personal devices (mac, windows, iOS, Android) including the configuration for the PSU wireless network; perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment; performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit; providing exceptional Customer Service; maintain shift logs and documentation as well as other duties that may arise. Qualifications: Must be a current Penn State Harrisburg student. Previous experience with troubleshooting computers is necessary. Previous experience with troubleshooting audio/visual equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills. Submit application materials that describe preparation for and interest in this position online. Application review begins immediately and continues until a suitable candidate is found.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088