Penn State University

Student Service Desk Operators

Campus/Location:: Penn State Harrisburg
Date Announced:: 01/25/2017
Date Closing:: open until filled
Job Number:: 68794
Work Unit:: Penn State Harrisburg
Department:: Information Technology Services
Full/Part Time:: Part–Time

Description

Information Technology Services (ITS) of Penn State Harrisburg is seeking Service Desk Operators to work at the Student IT Service Desk. Duties: Ensure that computer labs are opened/closed as per the schedule as well as ensuring the equipment is fully functional; add paper and change toner in the ITS maintained labs; troubleshoot personal devices (mac, windows, iOS, Android) including the configuration for the PSU wireless network; perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment; performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit; providing exceptional Customer Service; maintain shift logs and documentation as well as other duties that may arise. Qualifications: Must be a current Penn State Harrisburg student. Previous experience with troubleshooting computers is necessary. Previous experience with troubleshooting audio/visual equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills. Submit application materials that describe preparation for and interest in this position online. Application review begins immediately and continues until a suitable candidate is found.

Back Apply To This Job

Salary Band	Minimum	Midpoint	Maximum
A	$16,104	$23,748	$31,392
B	$17,712	$26,124	$34,524
C	$19,152	$28,728	$38,304
D	$21,072	$31,620	$42,156
E	$23,604	$35,400	$47,196
F	$26,436	$39,660	$52,872
G	$29,136	$44,412	$59,712
H	$33,192	$50,616	$68,040
I	$37,848	$57,696	$77,580
J	$42,444	$65,772	$89,136
K	$49,236	$76,308	$103,392
L	$57,120	$88,524	$119,928
M	$66,240	$102,672	$139,116
N	$78,168	$121,152	$164,148
O	$90,768	$142,968	$195,168
P	$107,124	$168,696	$230,280
Q	$126,396	$199,056	$271,728
R	$151,668	$238,872	$326,088

CAMPUS SECURITY CRIME STATISTICS: The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and Pennsylvania Act of 1988 require that crime statistics for Pennsylvania colleges and universities be made available to applicants upon request. Penn State's combined Annual Security and Annual Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You may obtain this information for the Penn State campus to which you are applying by accessing the website at www.police.psu.edu/annual-security-reports/. A printed copy of the report may be obtained by writing to University Police & Public Safety, The Pennsylvania State University, 161 University Support Building I, University Park, PA 16802 or by calling 814-863-1273.

EEO Is The Law

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Talent Acquisition Division at vacancy@psu.edu or 814-865-1387.

Employment with the University will require successful completion of background check(s) in accordance with University policies.