Student Service Desk Operators
- Campus/Location:
- Penn State Harrisburg
- Date Announced:
- 01/25/2017
- Date Closing:
- open until filled
- Job Number:
- 68794
- Work Unit:
- Penn State Harrisburg
- Department:
- Information Technology Services
- Full/Part Time:
- Part–Time
Description
Information Technology Services (ITS) of Penn State Harrisburg is seeking Service Desk Operators to work at the Student IT Service Desk. Duties: Ensure that computer labs are opened/closed as per the schedule as well as ensuring the equipment is fully functional; add paper and change toner in the ITS maintained labs; troubleshoot personal devices (mac, windows, iOS, Android) including the configuration for the PSU wireless network; perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment; performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit; providing exceptional Customer Service; maintain shift logs and documentation as well as other duties that may arise. Qualifications: Must be a current Penn State Harrisburg student. Previous experience with troubleshooting computers is necessary. Previous experience with troubleshooting audio/visual equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills. Submit application materials that describe preparation for and interest in this position online. Application review begins immediately and continues until a suitable candidate is found.
These salary bands have been established to provide salary guidelines for staff positions.
| Salary Band | Minimum | Midpoint | Maximum |
|---|---|---|---|
| A | $16,104 | $23,748 | $31,392 |
| B | $17,712 | $26,124 | $34,524 |
| C | $19,152 | $28,728 | $38,304 |
| D | $21,072 | $31,620 | $42,156 |
| E | $23,604 | $35,400 | $47,196 |
| F | $26,436 | $39,660 | $52,872 |
| G | $29,136 | $44,412 | $59,712 |
| H | $33,192 | $50,616 | $68,040 |
| I | $37,848 | $57,696 | $77,580 |
| J | $42,444 | $65,772 | $89,136 |
| K | $49,236 | $76,308 | $103,392 |
| L | $57,120 | $88,524 | $119,928 |
| M | $66,240 | $102,672 | $139,116 |
| N | $78,168 | $121,152 | $164,148 |
| O | $90,768 | $142,968 | $195,168 |
| P | $107,124 | $168,696 | $230,280 |
| Q | $126,396 | $199,056 | $271,728 |
| R | $151,668 | $238,872 | $326,088 |